Select required files. Any passwords contained in the files will be deleted.
A list of log files and configuration directories can be packed together
and prepared to be sent to the Support team.
Activate the checkbox for files or directories that have been requested
to help solve your support case.
Displays a description of the diagnosis process.
Displays the timeframe of older log files that will be included
in the diagnosis packet.
If older log files are available, you can determine the timeframe here.
Opens a drop-down list where the timeframe of older log files can be selected.
Activates every checkbox in the first column.
Deactivates every checkbox in the first column.
Select the portal that the diagnosis should be performed for.
Select required information for a specific portal
This list is structured and functions the same as the list above
but here, the log files of the portal can be added to the diagnosis packet.
Opens a dialog
where a directory, where the diagnosis packet should be stored
as a ZIP file, can be selected.